Contact us
Frequently asked Questions
How long does it take for me to receive my order?
Orders are prepared and dispatched as quickly as possible. You will receive a tracking link by email as soon as your order ships.
Delivery estimates for your country are shown at checkout. Full details are in our Shipping Policy.
How do I cancel my order?
Email us at contact@tryroveli.com as soon as possible with your order number.
Cancellations requested before your order is dispatched are refunded in full to your original payment method.
Once an order has been dispatched it can no longer be cancelled, but you can return it under our 30-day returns policy.
Can I change my order address?
Email us straight away at contact@tryroveli.com with your order number and the correct address. We can update it at any time before dispatch.
Once a parcel has been dispatched we cannot reroute it.
Get in touch with us
Any questions? Need an order update? Please fill the form below or email us at contact@tryroveli.com
Note: Please mention your order number if you have ordered from Roveli.
Operated by: Flecom Limited
Country: Hong Kong SAR
Registered business address: Unit 1603, 16/F, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong
Email: contact@tryroveli.com